Service Manager Personal Statement

Posted on: June 7, 2017

As the first opportunity to market yourself, a good personal statement will win the attention of a recruiter. This article will provide some valuable tips and examples.

Although only a small paragraph at the beginning of your CV, it’s essentially your ‘elevator pitch’ – and an opportunity to sell yourself to the reader, like you might do if you came across somebody who could give you a job in person. You want it to hook a recruiter’s attention, persuade them that your CV is valuable and relevant to the role, and keep them reading.

In many ways, your personal statement is a piece of self-marketing. It’s a few sentences that highlight who you are, your skills, strengths, and career goals. The CV is there to tell your employment history and achievements, but the personal statement is a good chance to reveal a little bit of your personality.

You might decide not to have it if you’ve included this type of information in a cover letter, but if you consider a CV to be the story of your working life so far, the personal statement is a very useful entry-point.

Image: Adobe Stock

How to structure your personal statement

A personal statement shouldn’t be any longer than four to six sentences. Any longer than that and you’ll risk losing the attention of a recruiter, who might only take a few seconds to glance over your CV before deciding to read further.

For some, writing a personal statement might come naturally, especially if you already have your elevator pitch prepared for the ‘tell us about yourself’ question in a job interview. For others, this might not come so naturally, so here is what to include in a personal statement:

  • Sketch out the main skills and experiences that are relevant to the job or jobs you’re applying for
  • Narrow these into skill highlights you think are particularly important and worthy of mention
  • Craft sentences that flow logically and tell a story. Try and make it descriptive enough to let a reader know you as a person, rather than as a series of work statements
  • Take your time. Even for a natural writer, it can be difficult to create a concise and effective summary of your skills, expertise and experience
  • Consider writing the personal statement last, as if you’ve been working on your CV you’ll have a much better idea about your overall skills and experience

The general advice for writing a CV also applies to the personal statement – make it specific to the different job roles you apply for. Like CVs, the personal statement might need changing or tweaking based on the requirements of the role.

What to avoid in a personal statement

“A dedicated and enthusiastic professional with extensive experience in …. Excellent interpersonal skills and the ability to communicate at all levels. Enjoys part of being in a successful team and thrives in challenging working conditions.”

Recruiters are used to reading these types of lines in personal statements, so much so that they’ve become cliché. They’re also problematic as they don’t tell you anything about who you are, or even what you do. They could be made about any type of job.

An example of a good personal statement

A personal statement needs to show a company what a candidate can offer, whether it’s skills or relevant experience. It needs to be tailored to the job role, rather than a generic throwaway statement that could apply to anybody.

James Innes, Chairman of the CV Group and author of the CV Book, says that candidates should think about giving recruiters something different, personal, and more specific.

He gave this personal statement example:

A PRINCE2 qualified Project Manager specialising in leading cross-functional business and technical teams to deliver projects within the retail and finance sectors.

Uses excellent communication skills to elicit customer requirements and develop strong relationships with key stakeholders throughout the project lifecycle.

Demonstrates strong problem-solving capabilities used to mitigate risks and issues, allowing projects to meet deadlines, budgets and objectives.

Innes explained why he felt this worked as a personal statement:

“With just a little more specific detail, the personal statement has been transformed into something much more effective and individual. A recruiter can see that you are qualified and experienced in delivering projects in certain sectors. They know your communication skills have been used effectively and how your ability to solve problems has resulted in successful project delivery.”

In a competitive job market, it’s important to make sure that every area is covered. With a well-written and professional personal statement, you have an opportunity to make your CV stand out from the rest of the pack.

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by Zak Harper in CVs, Applications & Cover Letters

Customer Service Manager
Sample Resume

The customer service manager sample resume can be adapted to highlight your own personal work experience.

Use the structure of this well compiled resume to put the focus firmly on your own strengths and competencies as they relate to the customer service job opportunity.

Integrate your own details into the resume sample, make use of the sample objectives and skills summaries to present a convincing and well-written resume.

SAMPLE CUSTOMER SERVICE MANAGER RESUME


YOUR FULL NAME

Your mailing address
Your phone numbers
Your email address


Objective

Examples:

Seeking a challenging customer service manager job in a well regarded company.

A professional customer service management role in a challenging environment.

A skilled customer service management professional seeking a new career challenge.


Profile Statement


Examples:

A high energy and results-driven professional with over X years customer service experience in a managerial capacity. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Responsible for the introduction of a number of successful customer service initiatives resulting in X% improvement in customer satisfaction rankings. A dedicated manager with the ability to obtain outstanding results in a challenging environment.

A skilled and effective customer service professional with over X years supervisory experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function.

A dedicated customer service manager with X years experience in the X industry. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Reduced staff turnover by X %. Developed customer service policies now in use nationally. Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability. Increased customer retention by 30%. A results-driven professional with a proven track record of exceeding objectives.


Work Experience

Customer Service Manager

Telcom Industries, Newark, NJ
January 2014 - Date

  • lead and manage a team of X customer service agents
  • plan, assign and monitor work tasks for optimum team efficiency
  • perform quarterly staff performance evaluations
  • identify and address development needs
  • develop staff training programs and reference manuals
  • formulate and implement customer service policies and procedures
  • determine customer service requirements through surveys, focus groups and benchmarking best practices
  • analyze data to identify strategies for improvement of service and productivity
  • implement improvements including new CRM system and applications
  • ensure the consistent achievement of customer service levels and standards
  • resolve escalated customer service issues
  • develop departmental budget and control costs

Customer Service Representative

E-Connect, Newark, NJ
September 2008 - November 2013

  • serviced existing customer accounts and improved customer retention by X%
  • tracked customer interactions from order through billing
  • performed efficient troubleshooting of account issues
  • established comprehensive customer data base
  • co-ordinated focus groups and customer satisfaction surveys
  • recommended improvements in service procedures
  • coached new recruits

Education

Rider University, Lawrenceville, NJ
Bachelor of Arts in Business Administration, July 2008


Technical Skills

  • MS Office
  • CRM software 
  • technical writing skills
  • latest technology trends, digital platforms and applications

Core Competencies

  • communication skills
  • data collection and analysis
  • problem analysis and problem solving
  • decision-making
  • planning and organizing
  • presentation skills
  • stress tolerance

References

Available on request


Include your own personal job information into this customer service manager sample resume. Use the detailed customer service manager job description to help you.

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